Objective:
To provide detailed instructions to troubleshoot audio issues when using Microsoft Teams
1. Issue(s)
End-user is stating that they are having audio issues while using Microsoft Teams
2. How-To/Troubleshooting Steps
✅ Step 1: Check Audio Device Settings in Teams
Open Teams
Click on the (…) and go to Settings
Under Devices, ensure the correct speaker and microphone are selected based on the devices you are trying to use. (Speaker is the device you want to hear audio from and microphone is the device you use to be heard by others.)
Click Make a test call to verify input/output.
✅ Step 2: Check Windows Sound Settings
Right-click the 🔊 Sound icon in your taskbar > Open Sound settings.
Under Output and Input, make sure the right devices are selected.
Click Device Properties > Additional device properties to ensure nothing is muted or disabled.
✅ Step 3: Ensure Teams Has Microphone Access
Go to your PC's Settings > Privacy & Security > Microphone.
Ensure Microphone access is turned ON.
Make sure "Let apps access your microphone" is ON.
Scroll down and enable access for specific apps like TEAMS
✅ Step 4: Restart Teams
Right-click Teams in the taskbar > Quit Teams.
Reopen Teams.
✅ Step5: Check for Windows Updates
Go to Settings > Windows Update.
Install any pending updates and restart your PC.
✅ Step 6: Check Your Headset or Mic
Try using a different headset or mic.
Test your mic in another app (e.g., Zoom, Sound Recorder). If it is affecting other apps, it could be your headset
If issue persists or you need further assistance, please submit a ticket by emailing servicedesk@aainsco.com