Objective:
To provide detailed instructions on how to troubleshoot common issues related to GoTo.
1. Issue(s)
End-users are stating that they having connection issues with GoTo.
2. How-To/Troubleshooting Steps
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Web App: Clear your browser's cache and cookies for Chrome or Edge.
Desktop App: Go to Help > Troubleshooting > Clear Cache and Exit.
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Check for Service Outages:
Visit the GoTo Status Page to see if there are any reported issues.
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Check your Internet Connection:
Ensure you have a stable internet connection.
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Up to Date Audio and Video Drivers:
Make sure your system has no available updates
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Restart Your Computer:
A simple restart can sometimes resolve the issue.
If issue persists or you need further assistance, please submit a ticket by emailing servicedesk@aainsco.com