Objective:
To help the end user fix an issue where they no longer have access to the GoTo call reports
Issues:
End user can no longer access call reports after having access to them in the past
Troubleshooting steps:
Step 1: Access the call reports and get to the page where it says no access or will not load the page
Step 2: Go to your system tray, the little carrot icon on the bottom right of your screen, and open up the VPN.
Step 3: Where it says "Change Gateway", click on that and change your gateway to something other than Best Available. Recommend is either US Central or US South
Step 4: Go back to the call reports page and if it hasn't refreshed already, refresh it. It should load up the web page and you should now have access to the reports. If it does not, stop here and let us know in your ticket.
Step 5: Go back to the VPN and back to Change Gateway and change it back from whatever you changed it to back to Best Available.
If issue persists or you need further assistance, please submit a ticket by emailing servicedesk@aainsco.com