Objective:
To provide detailed instructions on how to change or reset Microsoft 365 password
1. Issue(s)
End-users want to know how to change/reset password
2. How-To/Troubleshooting Steps
✅Step 1: Go to the Microsoft 365 portal
Visit https://portal.office.com and sign in with your work or school account.
✅Step 2: Access your account settings
Click your profile icon in the top-right corner.
Select “View account.”
✅Step 3: Navigate to password settings
In the left-hand menu, click on “Security info” or “Password.”
If you clicked “Security info,” then click the “Change password” link.
✅Step 4: Change your password
Enter your new password, and confirm the new password.
Click Submit.
If issue persists or you need further assistance, please submit a ticket by emailing servicedesk@aainsco.com