Overview
This is a troubleshooting guide for resolving camera connectivity issues.
Initial Checks: Start with basic hardware troubleshooting by reconnecting the camera, trying different USB ports, and testing on another PC.
Windows Settings: Navigate through Privacy & Security settings to ensure camera access is enabled for both system and applications.
Device Management: Use Device Manager to check camera status, update or reinstall drivers if needed.
Software Solutions: Address potential conflicts by closing other camera apps, testing with Windows Camera app, and ensuring Windows is up-to-date.
✅ 1. Check Connections
- Reconnect the camera: Unplug and plug it back in using a different USB port (preferably USB 3.0).
- Try a different cable: Faulty USB cables are a common issue.
- Test on another PC: This can help confirm if the issue is with the camera or your PC.
✅ 2. Check Windows Settings
- Go to Windows and search for Settings to Open it.
- Go to Privacy & Security, under App permissions choose Camera
- Make sure Camera access is turned On for both system and apps.
✅ 3. Device Manager
- Open Device Manager (Win + X → Device Manager):
- Look under "Cameras"
- If you see your camera and there’s a yellow warning icon, it could be a driver or hardware issue.
- Right-click → Update driver
- If still an issue after update. Right-click → Uninstall device, then unplug/replug the camera to reinstall.
✅ 4. Software Conflicts
- Close any apps that might be using the camera (Zoom, Teams, OBS, etc.).
- Reboot your system and then open only one app to test the camera.
✅ 5. Test with Camera App
- Type “Camera” in the Windows search bar and open the app.
- See if the camera is recognized there.
✅ 6. Windows Update
- Make sure your system is up-to-date:
Settings → Windows Update → Check for updates.
Q&A
How do I know if a space is available?
A green dot appears next to available spaces in the system.
What happens if I don't check in for my booking?
If you don't check in within the 15-minute window before or after your booking time, you will lose the reservation.
How do I confirm my booking is successful?
Your initials or work photo will appear as an icon when your booking time begins.
What information can I see about other bookings?
You can view existing reservations for spaces at different times on the calendar view.
How do I complete a booking?
Select an available space, choose your time slot, fill out the New Booking form, and confirm your reservation.